Report Faulty Street Light - Regina Bylaw Guide
In Regina, Saskatchewan residents and businesses report faulty street lights to the City or the local utility responsible for maintenance. This guide explains what to report, who enforces street-lighting standards, how to submit a service request, and what to expect after you file a report.
What to report
Report lights that are fully out, flickering, broken poles, exposed wiring, or lights that cause safety or traffic hazards. Note whether the light is on a main road, alley, or private property and record the nearest civic address or intersection, pole number, and any visible damage.
How to submit a service request
Use the City of Regina online "Report a Concern" form or call Service Regina (311) to log a street-light service request; you can also report street-light issues to the utility if the light is owned by a supplier such as SaskPower. Include the pole number, exact location, and a photo if possible.
- Online report form: City of Regina Report a Concern[1]
- Phone: Service Regina/311 for local calls or 306-777-7000 for direct municipal service.
- Street-lighting info and ownership: City of Regina street lighting[2]
- Utility-owned lights: report damaged or broken streetlights to SaskPower when applicable via their reporting page: SaskPower report a broken street light[3]
Response times and expectations
Response times vary by ownership and hazard level; emergency hazards receive priority. After filing, record your service request number and follow up with Service Regina if repairs are delayed.
Penalties & Enforcement
The City of Regina and partnered utilities enforce maintenance and safety standards for public street lighting. Specific monetary fines for faulty street lighting or failures to maintain municipal lighting are not specified on the cited pages; enforcement focuses on repair orders and service work through municipal operations or the utility contractor. For privately owned lighting that violates municipal standards, the applicable bylaw or order mechanism will be administered by the City's Infrastructure Services or By-law Enforcement division.
- Enforcer: City of Regina Infrastructure Services and By-law Enforcement for municipal assets; utility operators (for example, SaskPower) for utility-owned assets. See the City report page for contacts.[1]
- Orders and inspections: the City may issue repair orders or direct contractors to act; specific order types and bylaw sections are not specified on the cited pages.
- Fines: not specified on the cited page for street-light failures.
- Appeal/review: appeal routes and time limits are not specified on the cited pages; for formal review or dispute follow the City contact and complaint procedures linked on the report page.[1]
Applications & Forms
No separate application or permit is required to report a faulty street light; residents use the City of Regina "Report a Concern" form or call Service Regina for municipal lights and the utility reporting page for utility-owned fixtures.[1]
Action steps
- Identify the pole number or nearest address and take a photo if possible.
- Call Service Regina/311 or submit the City online report.[1]
- If the light is utility-owned, use the utility reporting page to alert them directly.[3]
- Keep the service request number and check back if there is no update within a few business days.
FAQ
- Who is responsible for fixing a faulty street light?
- The City maintains many municipal street lights and responds via Service Regina; some lights are owned by utilities such as SaskPower and must be reported to the utility. See the City and utility reporting pages for ownership guidance.[1]
- How long does repair take?
- Repair times depend on severity, ownership, and contractor schedules; the cited pages do not give specific repair time guarantees.
- Do I need to pay a fee to report or get a repair?
- No fee is required for reporting a faulty public street light; repair cost responsibility depends on whether the light is municipal or utility-owned and is not specified on the cited pages.
How-To
- Locate the pole number or nearest civic address and take a photo if safe.
- Use the City of Regina online "Report a Concern" form or call Service Regina/311 to submit details.[1]
- If directed or if the light is utility-owned, report the issue to the utility's street-lighting report page.[3]
- Note your service request number and follow up if the repair is not completed within a reasonable time.
Key Takeaways
- Report municipal lights via the City Report a Concern form or Service Regina/311.
- Utility-owned lights should be reported directly to the utility using their street-lighting report page.
Help and Support / Resources
- City of Regina - Report a Concern
- City of Regina - Street lighting information
- SaskPower - Report a broken or damaged street light