Report Website Accessibility Issue - Québec Bylaw

Technology and Data Quebec 3 Minutes Read · published February 12, 2026 Flag of Quebec

In Québec, Quebec, municipal residents and visitors can report website accessibility problems to the city’s accessibility office or web services team. This guide explains how to prepare a complaint, where to send it, what enforcement options exist, and how to appeal or escalate if the city does not resolve the issue. It is written for users, web managers, and accessibility advocates who need clear, practical steps to report non‑compliant web content under city rules and to preserve records for possible review.

Penalties & Enforcement

The City of Québec maintains procedures for accessibility complaints and service improvements; specific monetary fines for website accessibility breaches are not specified on the cited page.[1] Enforcement typically follows administrative review and corrective orders rather than fixed immediate fines for website content, but the city may issue orders or require remediation plans where municipal digital services or contracted providers fail accessibility checks; specific escalation amounts or per‑day penalties are not specified on the cited page.[1]

  • Enforcer: municipal accessibility office or web services team; complaints are routed to the department responsible for the service or contracted supplier.
  • Inspections and review: accessibility officers or designated web auditors perform evaluations following a complaint.
  • Appeals: internal review through the city’s complaint or ombudsman process; judicial review or rights complaints to provincial authorities if unresolved — time limits are not specified on the cited page.[1]
  • Fines and penalties: not specified on the cited page; municipal remedies appear to focus on orders to comply and remediation timelines.[1]
Report early and keep records of the inaccessible content and the page URL.

Applications & Forms

The city publishes an accessibility contact and complaint pathway rather than a specialised penalty form; submit complaints using the official accessibility or web contact form linked below or by emailing the municipal accessibility office as instructed on the city page.[1] If no municipal form exists for your issue, include a clear description, URL(s), screenshots, assistive technology used, and your contact information.

How to prepare and submit a report

  • Gather evidence: page URL, screenshots, browser/assistive tech details, steps to reproduce the barrier.
  • Document impact: explain how the barrier prevents access to services or information.
  • Contact the municipal accessibility office or web contact form; request confirmation of receipt.
Include the exact URL and the date/time when you encountered the issue.

Common violations

  • Missing alternative text or inaccessible images.
  • Forms and controls not operable by keyboard.
  • PDFs or documents not tagged for accessibility.

FAQ

How long will the city take to respond?
Response times are not specified on the cited page; the city requests confirmation on receipt and may provide a timeline after initial review.[1]
Can I request an accommodation while the website is being fixed?
Yes. Request an accessible alternative (phone, email, or document) when you file the complaint; municipal services will typically offer alternatives while issues are remedied.
What if the city does not fix the issue?
If municipal follow‑up is unsatisfactory, escalate via the city’s complaint or ombudsman process and consider filing a rights complaint with provincial authorities; specific escalation time limits are not specified on the cited page.[1]

How-To

  1. Collect evidence: note URL, time, assistive tech, and steps to reproduce the issue.
  2. Use the city’s accessibility contact form or email to submit the complaint and attach evidence.[1]
  3. Request a confirmation and reasonable alternative access while remediation is underway.
  4. If unresolved, use the municipal complaint review or ombudsman, and consider provincial remedies.

Key Takeaways

  • Report with precise URLs and assistive technology details to help auditors reproduce the issue.
  • Use the city’s official accessibility contact to ensure the complaint is tracked.

Help and Support / Resources

  1. [1] Ville de Québec — Accessibilité / Accessibility

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