Report Potholes - Montréal Bylaw Guide

Transportation Quebec 3 Minutes Read · published February 11, 2026 Flag of Quebec

In Montréal, Quebec, residents can report potholes to the city to request inspection and repair. This guide explains which office handles pothole complaints, how to file a report, typical timelines the city publishes, enforcement basics, and what to expect after you submit a request. Use the official reporting tools to create a record and speed response.

Penalties & Enforcement

The City of Montréal is responsible for maintaining public roadways and for responding to reports of pavement defects. Enforcement and remedial action are carried out by municipal road maintenance services and 311 intake staff, with repair priorities set according to safety and road classification. Specific monetary fines or statutory penalty amounts for pavement defects are not specified on the cited city pages; see the official reporting and 311 pages for authority and contacts.[1][2]

  • Fine amounts for private parties causing road hazards: not specified on the cited page.
  • Escalation for repeat or continuing offences: not specified on the cited page.
  • Non-monetary sanctions available to the city: orders to repair, work orders, and civil court measures may be used; specifics are not listed on the general reporting pages.
  • Enforcer and intake: City of Montréal maintenance services via 311 and the online signalement portal.[2]
  • Inspection and complaint pathway: create a 311 service request online or by phone to generate an inspection record.
Keep photos and exact location details when you report a pothole; they speed inspection and help establish liability.

Applications & Forms

No dedicated permit form is required to report a pothole; repairs are requested through the City of Montréal online signalement tool or by calling 311. For claims or damage reimbursement, the city provides a separate claims process; the claims form and procedures are on the city website or available via 311, but a specific standardized pothole repair application is not published on the signalement page.[1][2]

How the city prioritizes and typical timelines

  • Emergency or safety-critical repairs (e.g., large hazards on major arterials) are prioritized immediately or within 24 hours when reported.
  • Routine pothole repairs on local streets are scheduled according to workload and weather; the signalement page provides guidance on expected response but does not guarantee exact days.
  • If no timeline is listed for a specific request type, the cited pages state contact routes only and do not specify repair deadlines.
Use the map pin or civic address when filing a report to avoid delays in locating the defect.

Action steps

  • Document the location with a civic address, nearest intersection, lane, and photos.
  • Submit the report using the City of Montréal online pothole reporting page or call 311 to create an official service request.[1][2]
  • Save the request number and follow up if repair is not completed within the timeframe communicated by 311.
  • For damage to a vehicle, follow the city claims procedure and submit the municipal claims form as instructed on the city website or by 311.

FAQ

How do I report a pothole in Montréal?
You can report a pothole online through the City of Montréals pothole reporting page or by calling 311 to open a service request.[1][2]
How long until a pothole is repaired?
Treatment timelines vary by priority and weather; the city prioritizes safety hazards first and publishes guidance on expected response on the reporting page, but exact deadlines are not guaranteed on that page.[1]
Can I claim vehicle damage from a pothole?
Yes, vehicle damage claims follow the municipal claims process; submit the claims form as directed on the city site or via 311. Specific compensation amounts are processed under the claims procedure.

How-To

  1. Take clear photos of the pothole and note the exact address or nearest intersection.
  2. Go to the City of Montréal pothole reporting page or call 311 to create a service request.[1][2]
  3. Provide your contact information and attach photos to the report if the online form allows.
  4. Save the request number and check status via 311 or the city portal; follow up if no action within the timeframe given.
  5. If you suffered vehicle damage, open a claims file with the city and submit required documents and estimates per the claims instructions.

Key Takeaways

  • Report potholes promptly with photos and exact location to create an official 311 record.
  • The city prioritizes safety hazards; non-urgent repairs follow scheduling and weather conditions.

Help and Support / Resources

  1. [1] City of Montre9al - Signalement nids-de-poule
  2. [2] City of Montre9al - 311

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