Request Reasonable Tenancy Modifications - Laval

Civil Rights and Equity Quebec 3 Minutes Read · published February 12, 2026 Flag of Quebec

In Laval, Quebec tenants and landlords must balance municipal permit rules with human-rights obligations when requesting reasonable modifications to a rental unit or common areas. This guide explains the legal framework, how to request an accommodation, municipal permits that may be required, enforcement routes, and practical steps to apply, appeal, or resolve disputes.

Legal framework and responsibilities

Requests for reasonable modifications for disability or other protected grounds are primarily governed by Quebec human-rights law and administrative tribunals; landlords and tenants should document the need and any supporting medical or occupational evidence. For tribunal remedies and tenancy disputes, see the administrative housing tribunal and human-rights guidance [1][2]. Municipal permits may still be required for structural changes to a building or exterior common areas [3].

Keep written records of every request and any responses.

Requesting a reasonable modification

Follow these practical steps to make a formal request:

  • Put the request in writing and describe the modification needed, why it is necessary, and who will pay for installation or removal.
  • Attach supporting documentation such as medical notes or an occupational therapist letter when available.
  • Deliver the request to the landlord and keep proof of delivery (email, registered mail, or hand receipt).
  • Allow a reasonable time for the landlord to respond and propose alternatives.
A landlord must reasonably accommodate unless it causes undue hardship proven on objective grounds.

Penalties & Enforcement

Enforcement may involve human-rights complaints, tribunal claims, or municipal actions for unauthorized works. Liability can include orders to cease work, restore premises, or compensation; specific municipal fines or amounts are often set in municipal bylaws and permit regulations.

  • Enforcement bodies: Commission des droits de la personne et des droits de la jeunesse (human-rights complaints) and Tribunal administratif du logement for tenancy disputes.[1][2]
  • Monetary fines for bylaw violations: not specified on the cited page.
  • Non-monetary orders: stop-work orders, restoration orders, or tribunal remedies including directives to permit a modification or compensation.
  • Complaints and inspections are handled by municipal by-law enforcement or the designated inspection unit; see the city permits and enforcement contacts.[3]
If the landlord refuses, file a human-rights complaint promptly and preserve all evidence.

Applications & Forms

For modifications that alter the building structure or exterior (ramps, lifts, permanent ramps), a municipal building or work permit is often required. Where specific municipal forms are published, follow the city of Laval permit application process; if a form or fee is not listed on the cited page, it is not specified on the cited page.[3]

Dispute resolution and appeals

If informal negotiation fails, tenants may:

  • File a complaint with the Commission des droits de la personne et des droits de la jeunesse for discrimination or failure to accommodate.[1]
  • Bring a case before the Tribunal administratif du logement for tenancy-related orders and remedies.[2]
  • Contact municipal by-law enforcement to address unauthorized structural changes or safety concerns.[3]
Document timelines carefully; appeal time limits vary by forum and should be verified when filing.

How-To

  1. Write a clear request describing the needed modification and the reason.
  2. Attach supporting documentation and propose a timeline for installation.
  3. Deliver the request and retain proof of service.
  4. If refused, file a human-rights complaint and consider tribunal action for enforcement or compensation.

FAQ

Can a landlord refuse a reasonable modification request?
A landlord may refuse only if they can demonstrate undue hardship or a legitimate reason; otherwise the refusal can be challenged by complaint to the human-rights commission or tribunal.[1]
Who pays for modifications?
Payment depends on the agreement between tenant and landlord; the need for accommodation and cost-sharing can be considered in dispute resolution and is decided on a case-by-case basis.
Do I need a municipal permit for a ramp or lift?
Structural changes often require a municipal building or work permit; check the City of Laval permit pages for requirements and application steps.[3]

Key Takeaways

  • Start with a written, documented request and supporting evidence.
  • Human-rights and tribunal remedies exist if accommodation is refused.

Help and Support / Resources

  1. [1] Commission des droits de la personne et des droits de la jeunesse - accommodations and disability information
  2. [2] Tribunal administratif du logement - tenancy remedies and procedures
  3. [3] City of Laval - permits and authorizations

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