Report Website Accessibility Issues - Toronto Bylaw

Technology and Data Ontario 3 Minutes Read · published February 11, 2026 Flag of Ontario

Toronto, Ontario residents and web users can report website accessibility problems affecting City of Toronto websites and services. This guide explains how to identify common accessibility barriers, gather evidence, submit a report to the City, and escalate issues under applicable provincial requirements. Use the City of Toronto feedback routes and the provincial Information and Communications Standard as official references when filing complaints or requesting fixes.Accessibility feedback page[1] and the provincial regulation set out accessibility requirements for web content.Ontario Regulation 191/11 (IASR)[2]

How to report an accessibility issue

Before reporting, confirm the problem by testing with assistive technologies, capturing screenshots or video, and noting the URL, browser and device. Then submit a report using the City feedback form or the contact methods listed on the City page cited above.[1]

  1. Identify the page URL, the exact barrier (e.g., missing alt text, inaccessible PDF), and steps to reproduce.
  2. Collect evidence: screenshots, short video, browser and assistive tech versions, date and time.
  3. Submit the accessibility feedback form or email the City accessibility contact with your evidence.Report via City form[1]
  4. If urgent (e.g., critical public-service interruption), call the City numbers listed on the accessibility page.
Keep copies of all correspondence and evidence when you file a complaint.

Penalties & Enforcement

Enforcement of web accessibility obligations for public-sector organizations in Ontario is governed by the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR) (Ontario Regulation 191/11). The City of Toronto publishes its accessibility feedback and accommodation processes on its website.[2][1]

  • Fines: not specified on the cited pages.
  • Escalation: the cited provincial regulation describes standards and enforcement mechanisms; specific escalation amounts or per-day fines are not specified on the cited city page.
  • Non-monetary sanctions: orders to comply and corrective direction may be issued under provincial authority; specific order processes for City-managed sites are handled by the City and provincial enforcement bodies, as referenced on the cited pages.
  • Enforcer: provincial oversight is carried out under the AODA framework; the City of Toronto Accessibility Office manages complaints for City sites. Contact routes are on the City accessibility page.[1]
  • Appeal/review: the cited pages do not specify formal appeal deadlines; for enforcement actions under the AODA or related orders, the provincial pages govern review and any timelines and are not specified in detail on the City feedback page.
If a bylaw or enforcement action is contemplated, record the City reference number for future appeals.

Applications & Forms

The City publishes an accessibility feedback form and contact details for reporting website accessibility issues on its accessibility feedback page; use that form to submit details and evidence.Accessibility feedback form[1] Fee information for filing a report is not specified on the cited page.

How-To

  1. Locate the exact page and element causing the issue and document the problem with screenshots or video.
  2. Note assistive technology behavior and the browser/device used.
  3. Submit the evidence and a clear description through the City accessibility feedback form.Submit via City form[1]
  4. Follow up with the City contact if you do not receive acknowledgment within a reasonable period; retain all correspondence.
  5. If the City does not resolve the issue, consider provincial pathways under the AODA or seek remedy through applicable provincial offices as described in the IASR.[2]

FAQ

How do I report an inaccessible City webpage?
Use the City of Toronto accessibility feedback form or contact details on the City accessibility page and include the page URL, description of the barrier, and evidence.[1]
Will the City respond and fix the problem?
The City will review reports via its accessibility office; timelines and remedies are handled case by case and specific timelines are not specified on the cited page.[1]
Can I escalate to provincial authorities?
Yes. The Accessibility for Ontarians with Disabilities Act and the IASR set provincial standards for web content; see the provincial regulation for enforcement mechanisms.[2]

Key Takeaways

  • Document and reproduce the accessibility issue before reporting.
  • Report via the City accessibility feedback form and keep records of your submission.[1]
  • If unresolved, the AODA and IASR provide provincial standards and enforcement pathways.[2]

Help and Support / Resources

  1. [1] City of Toronto - Accessibility feedback
  2. [2] Ontario Regulation 191/11 (Integrated Accessibility Standards)

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