Report Council Conduct in Toronto - Process & Contacts

General Governance and Administration Ontario 3 Minutes Read · published February 11, 2026 Flag of Ontario

In Toronto, Ontario, residents who believe a member of City Council breached the City’s rules of conduct can file a formal complaint with the Office of the Integrity Commissioner or use other Council complaint routes. This guide explains who enforces conduct standards, how to prepare and submit a complaint, likely outcomes and practical contacts to move a complaint forward.

Start by collecting dates, communications and any supporting documents.

How complaints are handled

Complaints about council member behaviour are typically reviewed by the Office of the Integrity Commissioner, which assesses jurisdiction, investigates where appropriate and reports findings and recommendations to Council. The municipal statutory framework and the City’s Code of Conduct govern process and authority. [1][2]

Penalties & Enforcement

The specific monetary fines for breaches of the Council Code of Conduct are not stated on the cited City pages; see the cited sources for the controlling instruments. Enforcement outcomes commonly include reports, recommendations to Council, and non-monetary sanctions rather than municipal fines alone.

  • Enforcer: Office of the Integrity Commissioner (investigates and reports to City Council).
  • Fine amounts: not specified on the cited page.
  • Escalation: first, repeat and continuing breaches treatment is not specified on the cited page.
  • Non-monetary sanctions: formal reprimand, public report, recommendations to Council; Council may consider suspension of remuneration or other measures where authorized by statute or policy.
  • Appeals/review: review routes such as judicial review may be available; specific time limits are not specified on the cited page.
The Integrity Commissioner provides findings to Council but does not itself impose municipal fines.

Applications & Forms

The Office of the Integrity Commissioner publishes a complaint form and instructions on how to submit a complaint; details about fees or filing deadlines are not specified on the cited page. Follow the official complaint form and submission instructions on the Integrity Commissioner page.

How complaints are investigated

After a complaint is received, the Office of the Integrity Commissioner screens for jurisdiction, may attempt informal resolution, and where warranted conducts an investigation that may include document review and interviews. Investigations conclude with a report and recommendations which are delivered to Council and may be made public.

Retain copies of all correspondence and note dates of key events.

Action steps

  • Obtain the official complaint form from the Office of the Integrity Commissioner and complete the required fields.
  • Attach supporting evidence: emails, meeting records, witness names and dates.
  • Submit the complaint by the method specified on the Integrity Commissioner page; request confirmation of receipt.
  • If the matter proceeds, cooperate with investigators and note any Council reports or recommendations.

FAQ

Who can file a complaint?
Any member of the public, City staff or another councillor can file a complaint about a councillor’s conduct using the Integrity Commissioner complaint process.
How long does an investigation take?
Investigation timelines vary; exact timeframes are not specified on the cited page.
Can I appeal the Integrity Commissioner’s finding?
Appeal or review options are limited; the cited pages do not list specific appeal time limits or procedures.
You can request updates on your complaint from the Integrity Commissioner during the process.

How-To

  1. Download and complete the Integrity Commissioner complaint form and gather supporting documents.
  2. Submit the complaint by the official method listed on the Integrity Commissioner page and retain proof of submission.
  3. If the file is accepted, cooperate with the investigation and provide any requested information.
  4. Review the Integrity Commissioner report when released and follow any recommended next steps, including contacting the City Clerk if Council action is required.

Key Takeaways

  • Start with the Integrity Commissioner complaint form and clear evidence.
  • Monetary fines are not the primary enforcement tool; reports and Council actions are typical.

Help and Support / Resources

  1. [1] Office of the Integrity Commissioner, City of Toronto - Complaint process and form
  2. [2] Municipal Act, 2001 - e-Laws (Ontario)

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