Request Crosswalk Safety Assessment - City of London

Transportation Ontario 3 Minutes Read · published February 12, 2026 Flag of Ontario

In London, Ontario, parents, school staff and residents can request a crosswalk safety assessment when a school zone or pedestrian route feels unsafe. This guide explains who administers assessments, how to submit a formal request, what evidence to gather, and what to expect from City of London programs and bylaws. It covers enforcement, typical timelines, and practical next steps to apply, appeal or report ongoing hazards so you can protect children walking to school.

How to request an assessment

Start by documenting the location, typical school hours, pedestrian volumes, vehicle speeds and any incidents. Submit the information to the City of London transportation group or the school crossing program using the official request/report pages listed below. Provide photos, maps and witness notes to speed evaluation. After submission the city schedules a field review and may collect traffic counts or speed data.

Typical evidence to include:

  • Photos or short video of the crossing and sightlines.
  • Dates and times when congestion or unsafe behaviour occurs.
  • Descriptions of near-misses, collisions or unsafe parking/obstructions.
Collect clear timestamps and location labels for each photo or note.

For program details and to file a request online, use the City of London traffic-calming and crossing pages.[1] For questions on school crossing guard placement, consult the school crossing program information.[2] To report urgent hazards on roads, use the city's report-a-problem tool.[3]

Penalties & Enforcement

Penalties and enforcement for pedestrian crossing and traffic contraventions in school zones are administered under the municipal traffic bylaws and provincial Highway Traffic Act as enforced by the City of London and local police services. Specific fine amounts for violations at crosswalks or school zones are not specified on the cited City of London pages and may be set out in provincial legislation or consolidated tickets; consult the enforcement pages listed below for details.[1]

  • Fine amounts: not specified on the cited page.
  • Escalation: first or repeat offence ranges not specified on the cited page.
  • Non-monetary sanctions: orders to remove obstructions, remedial work orders or court action are possible under municipal authority; exact remedies not specified on the cited page.
  • Enforcer: City of London transportation/by-law staff coordinate with London Police Service for traffic enforcement. See official contacts below.[1]
  • Appeals/review: statutory ticket review or provincial court processes apply; time limits and appeal procedures are not specified on the cited City pages.
If you receive a ticket, follow the ticket's directions immediately to preserve appeal rights.

Applications & Forms

The City publishes online request/report pages rather than a named paper form for crosswalk assessments or traffic-calming requests; use the City of London online submission tools and the school crossing program pages for formal requests and program details.[1]

Action steps

  • Document location and gather photos, maps and incident notes.
  • Submit an online request to the City's transportation/reporting page or contact the school crossing program for guard reviews.[2]
  • Follow up after two weeks if you have not received confirmation; request estimated timelines for traffic counts or field reviews.
  • If enforcement is required, provide incident details to London Police Service and the City's bylaw/transportation teams.

FAQ

Who can request a crosswalk safety assessment?
Residents, parents, school staff and council members can request an assessment via the City's online tools or by contacting transportation staff.
How long does an assessment take?
Timelines vary by workload and whether traffic counts are needed; the City will confirm expected steps after you submit a request.
Will the city install a crossing or a guard immediately?
Installation or guard placement follows evaluation criteria and may require data collection; immediate installations are uncommon except for urgent safety fixes.

How-To

  1. Gather evidence: photos, times, witness names and a map of the exact location.
  2. Submit the online traffic-calming or report-a-problem form on the City of London website.[1]
  3. Wait for confirmation and any requested follow-up traffic counts or field visits.
  4. If the issue is not resolved, request a review with transportation staff or contact your ward councillor to escalate.

Key Takeaways

  • Document clear evidence before requesting an assessment to speed evaluation.
  • Use the City's online request tools for formal submissions and tracking.
  • Contact by-law or transportation staff and London Police Service for enforcement concerns.

Help and Support / Resources

  1. [1] City of London - Traffic calming and crossings
  2. [2] City of London - School crossing guards
  3. [3] City of London - Report a road or transportation problem

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