Request a Transit Route Change - London Bylaws

Transportation Ontario 3 Minutes Read · published February 12, 2026 Flag of Ontario

In London, Ontario, residents can ask the city or London Transit to consider a transit route change or a new stop. This guide explains who to contact, how proposals are handled, likely timelines, and appeal options so you can submit a clear request and track outcomes.

Who is responsible

The London Transit Commission (LTC) manages day-to-day route planning and stops; the City of London coordinates larger network changes and council approvals when policy or funding is required. To start, contact the transit customer service or submit a request to city staff for consideration by the appropriate department or committee. Contact London Transit[1] and for council-level requests use the City of London delegation/process pages when necessary. Make a delegation to City Council[2]

How route-change requests are typically processed

  • Submit a written request explaining the proposed route change or new stop, including precise maps and boarding locations where possible.
  • Transit planners review ridership data, safety, scheduling, and operational feasibility.
  • Public consultation or notifications may be required for significant changes.
  • Significant or policy-level changes may be forwarded to City Council for approval.
Provide clear maps and peak-hour boarding estimates to speed review.

Penalties & Enforcement

Transit service proposals themselves are not penalized; enforcement items relate to misuse of transit infrastructure (e.g., illegal stops, vandalism) and parking or traffic obstructions affecting transit. Specific fines and enforcement procedures are set out by the enforcing body and on official pages where listed. Where the cited pages do not list monetary penalties, the text below notes that.

  • Fines: not specified on the cited pages for transit-route requests; offences affecting transit stops (vandalism, obstruction) reference municipal bylaws and provincial statutes where fines are set.
  • Escalation: not specified on the cited pages for route-change procedures; repeat or continuing offences are typically subject to higher fines or charges under the applicable bylaw or provincial statute.
  • Non-monetary sanctions: orders to repair or remove obstructions, seizure of offending items, or court actions are possible under municipal enforcement powers.
  • Enforcer and complaints: By-law Enforcement or London Transit enforcement units handle violations; see the contact links in Help and Support / Resources below for how to file complaints.
  • Appeals and review: appeal routes depend on the specific bylaw or decision; timelines are set by the controlling instrument and are not specified on the transit request pages.

Applications & Forms

The LTC and City of London accept written requests and service-change submissions; a dedicated application form for transit route proposals is not published on the cited pages. If a formal form is required, staff will direct applicants to it during intake.

If no form is published, start with the transit contact or council delegation process.

Action steps to propose a change

  • Document the request: provide maps, stop coordinates, peak boarding estimates, and reasons for change.
  • Contact London Transit customer service to submit your request and get guidance on process and timeline.[1]
  • If the change requires council consideration, request to appear as a delegation or submit materials via the City of London process.[2]
  • Track follow-up: ask for estimated review timelines and any public consultation dates.

FAQ

How do I request a new bus stop or change a route?
Submit a written request to London Transit with location details and ridership reasons; for network or policy changes, follow the City of London delegation or request process.[1][2]
Is there a fee to request a transit route change?
No fee is published for submitting a request on the cited pages; any costs are not specified on the cited pages.
How long does a review take?
Timelines vary by complexity; expected review periods are not specified on the cited pages and depend on operational and council schedules.

How-To

  1. Gather evidence: maps, boarding counts, safety concerns, and support from neighbours or local businesses.
  2. Contact London Transit customer service to lodge the request and ask about required documentation.[1]
  3. If the issue is policy-level, request to appear before City Council or submit materials through the City delegation process.[2]
  4. Respond to any requests for additional information and attend consultations or hearings if scheduled.
  5. Monitor the decision and, if applicable, follow appeal instructions provided with the decision notice.

Key Takeaways

  • Start with London Transit for operational requests and the City for policy or funding changes.
  • Provide clear maps and ridership data to speed review.
  • Council involvement is required when changes touch policy, budget, or the wider network.

Help and Support / Resources

  1. [1] London Transit Commission - Contact
  2. [2] City of London - Make a delegation

Categories

General Governance and Administration Public Safety Public Health and Welfare Land Use and Zoning Housing and Building Standards Transportation Environmental Protection Parks and Public Spaces Business and Consumer Protection Taxation and Finance Labor and Employment Education Civil Rights and Equity Elections and Campaign Finance Events and Special Uses Signs and Advertising Utilities and Infrastructure Technology and Data