Report a Pothole in London Ontario - Repair & Tracking
In London, Ontario, residents should report potholes to the City so crews can schedule repairs and track work. Use the City roads and service-request channels to describe the location, upload photos, and indicate any immediate hazards to drivers or cyclists. The process below explains who enforces road maintenance, typical actions the city takes after a report, and practical steps you can take to track repair progress.
Penalties & Enforcement
The City of London is responsible for maintaining public roads and coordinating pothole repairs; enforcement and operational decisions sit with Transportation and Roadways staff and related divisional managers. Specific monetary fines for pothole defects or failure to repair are not specified on the cited City pages. City of London Transportation & Roads[1]
- Enforcer: Transportation and Roadways division, with supervisory oversight from Public Works.
- Typical administrative action: inspection, work order generation, and scheduling for repair crews.
- Fines/penalties: not specified on the cited page.
- Appeals/review: not specified on the cited page; contact details and service request follow-up use City customer service pathways.
Applications & Forms
The City does not publish a separate paper form for routine pothole repairs; reports are accepted via the online service request system or by calling 311. For non-urgent reports use the online portal or the 311 phone service to create a service request and attach photos if possible. 311 Service & Online reporting[2]
- No specific application number is published for pothole reports on the City pages.
- Deadlines: the cited pages do not list mandatory repair deadlines; response times depend on priority and available crew capacity.
How the City responds
After a report, Transportation staff typically inspect and classify the defect by severity (immediate hazard, high priority, routine). Inspections can lead to temporary repairs (patching) or scheduled full repairs. The City maintains records of service requests and may provide an online tracking number or reference when you file the report.
Action steps for residents
- Call 311 (or municipal contact) for urgent hazards.
- Submit an online service request with precise location, description, and photos.
- Save the service request number and check status through the City portal or by phone.
- If the pothole reappears after repair, reopen the request or create a new one and reference the prior number.
FAQ
- How do I report a pothole?
- Use the City of London online service request or call 311; include the exact location and photos when possible.
- What information should I provide?
- Provide street name, nearest intersection, lane location, size/depth estimate, and any immediate safety risk.
- How long until a pothole is fixed?
- Repair timelines are not specified on the cited City pages; priority and scheduling determine when crews will repair the defect.
How-To
- Locate the pothole precisely (intersection, side of road, nearest address).
- Take clear photos from multiple angles showing size and context.
- Call 311 for urgent hazards or open the City service request portal for non-urgent reports.
- Submit the report with photos and keep the reference number for tracking.
- Follow up if the repair is delayed or if the defect worsens; reference the original request number.
Key Takeaways
- Report potholes promptly to help prioritize repairs and reduce safety risks.
- Include precise location and photos to speed inspection and repair scheduling.
- Use 311 for urgent hazards; use the online portal for routine reports.
Help and Support / Resources
- City of London - Transportation & Roads
- City of London - 311 Service
- City of London - By-law Enforcement