Report Unsafe Intersections - Greater Sudbury Bylaws

Transportation Ontario 4 Minutes Read · published May 24, 2026 Flag of Ontario

Greater Sudbury, Ontario residents should report unsafe intersections, sightline problems, signal failures and recurring traffic hazards to the city so that Transportation Services and By-law Enforcement can assess and act. This guide explains whom to contact, what information to prepare, likely enforcement pathways, and how to escalate issues on provincial roads.

Who is responsible

In Greater Sudbury the primary responsible offices are the Citys Transportation Services for municipal roads and the By-law Enforcement office for bylaw-related traffic or parking infractions. Provincial highways (for example, highways managed by the Ministry of Transportation of Ontario) are the MTOs responsibility and should be reported to the province when appropriate.

How to report an unsafe intersection

Prepare the intersection name or nearest address, a clear description of the hazard (signal outage, sight obstruction, worn markings, debris), the time(s) it occurs, and photos or video if safe to obtain. Use the citys online reporting tools or call 311/City Hall to create an official service request so the matter is tracked.

  • Report a concern online[1]
  • Call 311 (in-city) or the City Hall switchboard for after-hours instructions.
  • Provide photos, exact location, direction of travel, and whether the problem is recurring.
  • Note dates and times when the hazard is present to help prioritization.
  • If the hazard involves a provincial highway, report to the Ministry of Transportation via the provincial reporting page for road problems.[2]
A clear photo and exact intersection name speed up triage and repair.

Penalties & Enforcement

Enforcement depends on the nature of the problem (traffic control device failure, illegal parking, unauthorized signs or obstructions, or unsafe private accesses). The City of Greater Sudbury uses Transportation Services for engineering remedies and By-law Enforcement and municipal licensing to issue orders or tickets where a bylaw is contravened. Specific monetary fines and timelines for unsafe intersections are not specified on the cited city pages; individual bylaw sections or Provincial statutes may set amounts and procedures.[1]

  • Enforcer: By-law Enforcement and Transportation Services evaluate and respond to hazards.
  • Appeals/reviews: Where an order or ticket is issued, the citation or order will state appeal instructions and applicable time limits; if not stated, the issuing document will indicate the review route or court process (not specified on the cited page).
  • Fines: Amounts for traffic-safety related bylaw offences are not specified on the cited city pages and must be confirmed from the specific bylaw or ticket form.
  • Non-monetary sanctions: Orders to remedy hazards, removal of offending signs/objects, and court prosecution are used where appropriate.
If a ticket or order is issued, follow the documents appeal steps immediately; time limits often apply.

Applications & Forms

The Citys general reporting route is the service request system; there is no separate, dedicated "unsafe intersection" application form published on the citys report page as of the cited sources.[1]

Action steps: report, follow up, escalate

  • Collect location, photos, and recurrence details before reporting.
  • Use the Citys online "Report a Concern" or call 311 to open a service request.[1]
  • For engineering hazards, request Transportation Services assessment and request estimated timelines for corrections.
  • If the hazard is on a provincial highway, report to the Ministry of Transportation through their road problem page.[2]
  • Keep the service request number and follow up if no response within the citys posted service standard.
Escalate to the MTO for hazards on numbered highways if the city indicates the road is provincial.

FAQ

Who do I call for an unlit traffic signal?
The Citys Transportation Services should be contacted through the report page or 311; if the signal is on a provincial highway, report it to the MTO.[1]
Can I request a new stop sign or traffic light?
Requests are assessed by Transportation Services based on traffic study criteria and available budgets; submit a service request for evaluation.
Will I be notified about corrective action?
The city service request will generate updates; ask for the file or request number and use it when following up.

How-To

  1. Document: note exact intersection, directions, times, and take clear photos if safe.
  2. Report: use the Citys "Report a Concern" page or call 311 to create a service request.[1]
  3. Record: save the request number and any confirmation emails.
  4. Follow up: if no action within the citys expected time frame, contact the department and escalate with the request number.
  5. Escalate to MTO if the road is provincial and the city confirms it is out of municipal jurisdiction.[2]

Key Takeaways

  • Report hazards promptly using the official city service request to ensure tracking.
  • Provide clear location, photos and recurrence details to speed response.
  • Provincial highways must be reported to the MTO; confirm jurisdiction with the city.

Help and Support / Resources

  1. [1] City of Greater Sudbury  Report a Concern
  2. [2] City of Greater Sudbury  Roads and Transportation Services

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