Report Telemarketing Fraud in Surrey - Bylaw & Police Guide

Business and Consumer Protection British Columbia 3 Minutes Read · published February 12, 2026 Flag of British Columbia

Surrey, British Columbia residents can take immediate steps when they suspect telemarketing fraud. This guide explains who enforces telemarketing rules in Surrey, where to file complaints, and practical steps to preserve evidence and report scams to police, municipal bylaw officers, and national fraud authorities.

Where to Report

Start with your local police if you believe you are the victim of a crime. For Surrey, contact the Surrey Police Service online reporting or non-emergency reporting pages for fraud reporting and advice: Surrey Police Service - Report a Crime or Suspicious Activity[1].

Report quickly and preserve call records, screenshots and any transaction details.

If the activity appears to involve a business practice or door-to-door solicitation that may breach municipal rules, contact City of Surrey Bylaw Enforcement: City of Surrey - Bylaw Enforcement[2].

For national-level reporting and intelligence, submit details to the Canadian Anti-Fraud Centre, which collects reports and issues warnings: Canadian Anti-Fraud Centre - Report Fraud[3].

Penalties & Enforcement

Telemarketing fraud is commonly investigated as a criminal offence (fraud) by police; regulatory matters about telemarketing practices may fall to federal agencies or municipal enforcement depending on the conduct. Specific monetary fines and statutory penalty amounts are not specified on the cited municipal or police reporting pages and should be confirmed with the enforcing agency or the relevant statute(s). [1][2]

  • Enforcer: Surrey Police Service for criminal fraud investigations; City of Surrey Bylaw Enforcement for bylaw breaches involving solicitation or business licensing issues.[1][2]
  • Reporting pathways: police non-emergency line or online report, city bylaw complaint form or phone, and national report to the Canadian Anti-Fraud Centre.[1][2][3]
  • Fines: amounts not specified on the cited enforcement pages; refer to the enforcing agency or applicable statutes for exact penalties.
  • Escalation: first or repeat offences and continuing contraventions are handled case-by-case; specific escalation ranges are not specified on the cited pages.
  • Non-monetary sanctions: criminal charges, restitution orders, court injunctions, or business licence suspensions may apply depending on the outcome of investigations.
If you lost money, report to police and the Canadian Anti-Fraud Centre immediately.

Applications & Forms

No single municipal form covers criminal telemarketing fraud; use the Surrey Police Service reporting options for criminal matters and the City of Surrey complaint/report pages for bylaw-related concerns. The Canadian Anti-Fraud Centre provides an online reporting tool for national data collection and warnings. Specific form names, fees or deadlines are not specified on the cited pages.

Action Steps

  • Preserve evidence: keep call records, text messages, screenshots and transaction receipts.
  • Report to Surrey Police Service via their reporting page or non-emergency line for suspected fraud.[1]
  • Submit a complaint to City of Surrey Bylaw Enforcement if the telemarketing involves local licensing, door-to-door solicitation or bylaw concerns.[2]
  • File a report with the Canadian Anti-Fraud Centre to contribute to national intelligence and warnings.[3]
  • If you made payments, contact your bank or card issuer immediately to request reversal or a fraud investigation.
Acting quickly increases the chance of recovery or stopping further calls.

FAQ

Who enforces telemarketing fraud in Surrey?
The Surrey Police Service handles criminal fraud investigations; City of Surrey Bylaw Enforcement handles municipal licensing and solicitation complaints; national reporting goes to the Canadian Anti-Fraud Centre.
Do I need to pay to file a complaint?
No municipal or police reporting pages indicate a fee to file a fraud complaint; fees are not specified on the cited pages.
Can the city stop fraudulent telemarketing calls?
The City can address local licensing or solicitation breaches; criminal or cross-jurisdictional telemarketing fraud is typically investigated by police and federal agencies.

How-To

  1. Collect evidence: note dates, times, numbers, call recordings if legal, texts, screenshots and transaction records.
  2. Report to Surrey Police Service online or by phone to document the criminal allegation and request investigation.[1]
  3. File a municipal complaint with City of Surrey Bylaw Enforcement if the caller claims a local business licence, or if door-to-door solicitation is involved.[2]
  4. Submit details to the Canadian Anti-Fraud Centre for national tracking and prevention alerts.[3]
  5. Contact your financial institution immediately to dispute transactions and protect accounts.

Key Takeaways

  • Report suspected fraud promptly to Surrey Police and the Canadian Anti-Fraud Centre.
  • Preserve all evidence and contact your bank if you paid money.

Help and Support / Resources

  1. [1] Surrey Police Service - Report a Crime or Suspicious Activity
  2. [2] City of Surrey - Bylaw Enforcement
  3. [3] Canadian Anti-Fraud Centre - Report Fraud

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