File a Website Accessibility Complaint in Calgary

Technology and Data Alberta 3 Minutes Read · published February 11, 2026 Flag of Alberta

In Calgary, Alberta, residents or visitors can report accessibility barriers on City websites and online services. This guide explains who handles complaints, the practical steps to report inaccessible web content, expected remedies, and how appeals or escalations work for municipal services. If a private business or organization maintains a site, the complaint path may differ; this article focuses on complaints involving City of Calgary web services and municipal information. Follow the steps below to submit a complaint, gather evidence, and pursue review or external remedies if the City does not resolve the issue.

Penalties & Enforcement

The City of Calgary manages accessibility for its websites and online services through its municipal accessibility program. Specific monetary fines or statutory penalties for a City website's inaccessibility are not specified on the cited City accessibility pages.[1] Enforcement for municipal web accessibility typically involves internal orders to remediate content, timelines for correction, and administrative oversight rather than fines published on the public page.

  • Enforcer: City of Calgary accessibility team and relevant service unit (digital/web team) as listed on the City accessibility pages.[1]
  • Inspection/compliance: internal accessibility reviews and WCAG testing commissioned by the City; formal inspection procedures and schedules are not specified on the cited page.[1]
  • Appeals/review: the City provides contact and feedback channels; formal statutory appeal timelines and judicial review routes are not specified on the cited page.[1]
  • Fines/penalties: not specified on the cited page for municipal web content; if a complaint involves alleged discrimination, provincial human-rights processes may apply (see resources).
If the City cannot resolve a web access problem, consider a provincial human-rights complaint for disability discrimination.

Applications & Forms

The City publishes an online accessibility feedback channel for reporting issues with City web content and services. The City page identifies how to contact accessibility staff and submit feedback or a complaint; where a named form exists it is linked from the City accessibility feedback page.[1]

How to Report a Website Accessibility Issue

Collect details before you report: page URL, description of the barrier, steps to reproduce, browser and device used, and any screenshots or recordings. Submit the complaint through the City's accessibility feedback route or contact the web team for the service that publishes the content.

  • Name the page and provide the URL and time you encountered the problem.
  • Attach screenshots or a short screen recording showing the barrier.
  • Use the City accessibility feedback link to submit details or call the City contact listed on the accessibility page.[1]
Clear evidence speeds up remediation and reduces back-and-forth with the web team.

Common Violations

  • Missing alternative text for images.
  • Poor keyboard navigation or focus management.
  • Insufficient colour contrast or inaccessible forms.

FAQ

Who do I contact to report an inaccessible City web page?
Use the City of Calgary accessibility feedback page or the contact listed on the City accessibility pages to report web accessibility issues; the City accessibility page explains the feedback process.[1]
Can I seek compensation or fines?
The City pages do not specify monetary fines for municipal web accessibility. Remedies generally focus on remediation and corrective action; for discrimination claims consider provincial human-rights routes.
How long will it take to fix a problem?
Timelines vary by the service owner and complexity of the issue; specific correction deadlines are not specified on the cited City page.

How-To

  1. Record the URL and describe the accessibility barrier with steps to reproduce it.
  2. Collect evidence: screenshots, recordings, and browser/device details.
  3. Submit the issue through the City of Calgary accessibility feedback link or contact provided on the accessibility page.[1]
  4. Request confirmation of receipt and an expected timeline for remediation.
  5. If unresolved, consider escalating to the City service manager or seeking external review via provincial human-rights channels.

Key Takeaways

  • Report City web accessibility issues using the City's official feedback channel.
  • Provide clear evidence to speed remediation.
  • If the City does not resolve the matter, provincial human-rights complaints may be an option.

Help and Support / Resources

  1. [1] City of Calgary - Accessibility information

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